Virgin media second box installation

Broadband for gamers. Gigabit broadband. Intelligent WiFi. Mobile broadband. Broadband speed test. Our broadband speeds. Fibre broadband. Unlimited broadband. Business broadband. TV, broadband and phone. TV and broadband. Virgin TV and Sky Cinema. Virgin TV and Sports Channels. TV Boxes and apps. Asian TV channels. Virgin TV Channels.

Virgin TV box. Landline packages. Landline calling features. Landline international calls. Pay monthly phones. Pay monthly tablets. Apple iPhones. Samsung Galaxy phones. Phones by brand. SIM only deals. Family plan SIMs. Data roaming. My Virgin Media App. Business mobile. TV Edit. Virgin TV Go. Virgin Media Store. What should I watch? Football Fixtures. Only one Sky service can be streamed at a time. Other content restrictions apply. Sky Sports apps: Only available via the Sky Sports website or apps for selected iOS and Android mobiles and tablets to customers who subscribe to these channels.

Maximum 6 devices. Only available on iOS 11 and above, and Android 5. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites. Purchases must be made on the website or TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only. Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.

Once rented, content available for 48 hours. All rights reserved. We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. Not all services and apps are available via Search.

Search will only bookmark content available on TiVo platform. Netflix: Netflix subscription required at extra cost. Amazon Prime Video: Amazon Prime subscription required. Offers require you to pay by Direct Debit and use eBilling. Speeds refer to download speeds unless stated otherwise. External factors may impact speed. Our ultrafast speeds are Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance.

Acceptable use policy applies. UK's fastest widely available broadband : Virgin Media Gig1 average download speed Mbps vs fastest widely available average download speeds of UK internet service providers. For verification see virginmedia. Unlimited broadband : No traffic management and no monthly data usage cap.

External factors can affect speed. Available to Virgin Fibre customers on max 7 registered devices. WiFi connection required. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May Users can change their settings at any time in My Virgin Media.

Web Safe is not automatically turned on for customers joining before this date. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.

WiFi on the London Underground : Activation required. WiFi services available in station only. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Plus it will work with Hub 4 very soon. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant.

Gig1 Availability : Available in selected areas only — use our postcode checker to see if available in your area yet. Only available to customers on M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 older Hubs will need to be upgraded at no extra cost and initially one WiFi pod. A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address.

Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. Delivery dates are subject to availability and could take over 30 days in busy periods. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here. This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here.

Promotion can be withdrawn at any time and is subject to stock availability. Further Legal Stuff applies — see virginmedia. What information will be collected as part of the Intelligent WiFi Plus service?

We need to use information about the WiFi pods connected to your Hub and your connectivity experience for example slow WiFi speeds or signal drop outs so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here. Reliability : For more details, see our broadband speeds. Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , Virgin Mobile numbers and numbers starting within the weekend all day Saturday and Sunday periods.

Excludes indirect access, dial-up internet, , other non-geographic numbers, personal numbering, and paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute.

Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive numbers subject to limit of minutes or calls per rolling 30 day period. Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the weekend all day Saturday and Sunday periods.

Excludes indirect access, dial-up internet, other non-geographic numbers, personal numbering, and paging charge-bands. Charges apply outside of inclusive minute. Inclusive and numbers subject to a limit of minutes or calls per rolling 30 day period. Charges apply outside of inclusive minutes Fair usage policy applies. Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.

Mobile numbers routed outside the UK will incur a charge. Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia. You should check with your network operator for rates.

Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.

Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days i. Call categories are aligned with your home phone Talk Plan. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period.

You'll be charged for calls lasting longer than 60 minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia. All calls are subject to a call connection fee of 19p.

Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.

Where there's no call charge specified the landline charge will apply. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Provides inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.

Inclusive numbers subject to limit of minutes or calls per rolling day period. Check service status. Get help. Sign in. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.

Skip to main content. How to install your Virgin TV. If you're installing a box for the first time download our Installation Guide We also have step by step flows to help you set up the kit for the first time.

Step 2 - Remove your old set top box Remove your old set top box by first unplugging at the wall socket. Step 3 - Remove your old set top box Next, remove all the cables from the back of the old set top box. Please leave the other end of the co-axial cable connected to the wall socket or splitter. Next, connect the power cable into the power pack, then plug into the wall socket and switch on. Finally, switch the TiVo box on at the back. Step 9 - Complete Setup Once you have selected the correct input you will see a "Starting Up" message on screen.

The Home screen appears when the download is complete.